GoldenHeart Home Care – Terms & Conditions + Privacy Policy
Effective Date: 01/01/2026
Last Updated: 01/01/2026
Welcome to GoldenHeart Home Care (“GoldenHeart Home Care”, “we”, “us”, “our”). By accessing this website, submitting a form, requesting services, or communicating with us, you agree to the Terms & Conditions and Privacy Policy below.
If you do not agree, please do not use our website or services.
1) Company Information
GoldenHeart Home Care
Phone: 248-232-7715
Email: [email protected]
Service Area: Michigan (Wayne, Oakland, Macomb and surrounding areas)
TERMS & CONDITIONS
2) Use of Website
This website is for informational purposes and to allow individuals to request service information and consultations. You agree not to misuse the website, attempt unauthorized access, submit false information, or disrupt website performance.
We may modify or discontinue any part of the website at any time.
3) No Medical Advice
GoldenHeart Home Care is a non-medical home care provider. Website content is not medical advice and is not a substitute for professional medical care. In an emergency, call 911.
4) Service Eligibility Disclaimer
Services depend on eligibility, program rules, physician involvement (if applicable), payer requirements, staffing availability, and geographic coverage. Submission of information does not guarantee acceptance or enrollment.
5) Consent to Contact (Calls, SMS, Email)
By submitting your information through our website, forms, intake documents, or service agreements, you expressly consent to receive communications from GoldenHeart Home Care, including:
- Phone calls
- SMS/text messages
- Emails
- Voicemails
These communications may be sent using automated systems and may include:
- Service follow-ups
- Care coordination
- Visit reminders
- Scheduling updates
- Caregiver notifications
- Intake and onboarding communication
Message frequency varies. Message and data rates may apply.
Opt-Out Instructions:
You can opt out at any time by replying:
- STOP to cancel SMS messages
- HELP for assistance
You may also contact us at 248-232-7715 or [email protected].
Consent to receive SMS messages is not required to receive services.
6) Appointment Requests
Appointments are not guaranteed until confirmed. We may contact you to confirm details. Scheduling changes may occur due to staffing or availability.
7) User Submissions
You confirm that all information submitted is accurate and that you have authority to provide it (including for another individual).
8) Intellectual Property
All website content, branding, logos, and materials are owned by GoldenHeart Home Care and may not be reused without permission.
9) Limitation of Liability
GoldenHeart Home Care is not liable for damages related to website use, communication delays, technical issues, third-party services, or interruptions.
10) Updates to Terms
We may update these Terms at any time. Continued use of the site indicates acceptance of updates.
PRIVACY POLICY
11) Information We Collect
We may collect:
- Name
- Phone number
- Email address
- Address / location
- Care needs or service request details
- Appointment and communication history
We may also collect technical data such as IP address, device type, browser type, and website usage.
12) How We Use Information
We use information to:
- Respond to inquiries
- Provide and coordinate services
- Send service-related communications (calls, SMS, email)
- Schedule and confirm appointments
- Improve website performance
- Provide support
- Meet legal obligations
13) SMS & Mobile Information Use
Mobile phone numbers collected for SMS communications are used only for service-related messaging such as scheduling, visit reminders, and care coordination.
We do NOT sell, rent, share, or disclose mobile numbers or SMS consent to third parties for marketing or promotional purposes.
SMS consent is used solely for GoldenHeart Home Care communications.
14) Information Sharing
We do not sell personal information.
We may share data with trusted vendors who help us operate our business (such as CRM systems, phone/SMS providers, scheduling software, and hosting providers). These vendors may only use data to provide services on our behalf.
We may disclose information when required by law or to protect safety and rights.
15) Cookies & Tracking
We use cookies to analyze website traffic and improve performance. You may disable cookies in browser settings.
16) Data Security
We use reasonable administrative, technical, and physical safeguards. No system is 100% secure.
17) Your Rights & Choices
You may request to:
- Update your information
- Opt out of communications
- Request deletion where legally permitted
Contact: [email protected]
18) Children’s Privacy
This site is not intended for children under 13.
19) HIPAA Notice
GoldenHeart Home Care may receive information about care needs. Do not submit highly sensitive medical details unless requested. Where applicable, information will be handled in accordance with healthcare privacy laws.
20) Contact Us
GoldenHeart Home Care
Phone: 248-232-7715
Email: [email protected]